Shipping policy

Production Time

Custom orders will take up to 3–4 weeks for production as these products are made to order and are subject to specific handcrafted production and quality control.

United States Address

  1. Orders over $300:
    • Free shipping: FedEx (10–15 business days).
      • Signature service available if requested.
      • FedEx may sometimes experience delays due to flight availability or customs clearance issues.
      • Any package loss or customs-related issues under the free shipping option must be borne by the customer.
    • $20 shipping fee: FedEx (3–5 business days) or $30 shipping fee: DHL (3–5 business days).
      • Signature service available if requested.
      • May sometimes experience customs clearance delays.
      • Customers must follow our customs clearance instructions only.
      • Do not submit any additional information on your own.
      • Any delays or additional duties caused must be borne by the customer.
  2. Orders $0–$300:
    • $35 shipping fee: FedEx (7–9 business days).
      • Signature optional.
      • Possible delay due to flight availability or customs clearance issues.
      • Any package loss or customs-related issues must be borne by the customer.
    • $60 shipping fee: DHL (3–5 business days).
      • Signature optional.
      • Possible customs delay.
      • You must follow our customs instructions. Do not submit any documents independently.
      • Any delay or extra duties caused will be your responsibility.

Note: USPS, PO BOX, APO/FPO addresses are not supported. Please do not use any P.O. Box address.

Non‑US Address

  1. Order over $300:
    • Free shipping: FedEx or DHL (4–6 business days).
  2. Order $0–$300:
    • $35 shipping fee: FedEx or DHL (4–6 business days).

Note: USPS, PO BOX, APO/FPO addresses are not supported. Please do not use any P.O. Box address.

Customs, Duties & Taxes

Customs duties, import taxes, and related fees may be required by your local customs authority. These charges are not assessed or calculated by custom365d and are not included in your order total.

  • Applies to deliveries to all countries (including the US, Canada, Australia, and EU member states).
  • Customers are responsible for any duties & taxes incurred once your parcel reaches the destination country.
  • Rates vary by destination and item value; please check with your local customs office.
  • Couriers may require payment of duties/taxes prior to final delivery.

Additional Notes

Due to external factors (including public health events), delivery times may be subject to delays.

For fee confirmation or special delivery requests, please contact support@custom365d.com.

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